Mobile Technology

Technology is fundamental in helping Bespoke Care to remain a quality care provider and keep our clients front of mind. Our mobile application platform helps us to remove paper and manual processes within our organisation, and improves the real-time visibility of service delivery.

  • Our Data Capture App helps to remove paper by allowing us to replace each one of our paper based forms with electronic versions such as Care Plans and Risk Assessments.
  • Our Employee Mobile App removes the need for paper based rotas and timesheets. Communicating changes to rotas is managed automatically which dramatically helps to reduce admin time and costs.
  • On-Call Mobile App gives our on-call team direct access to critical information including contact details, visits, the real time status of service delivery and unallocated calls.

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Technology in providing person-centred care

  • Our Service users have varying needs and requirements – we ensure our care staff are trained and qualified to provide the right care for our clients
  • We ensure our clients and care staff are best matched based on continuity and preference not just proximity
  • Our Care Staff can display and prove quality and compliance at all times with our suite of mobile applications
  • We give our staff and clients the opportunity to feedback on service delivery to ensure the provision of care is continually improved.

PeoplePlanner Mobile app

  • Ensures our staff are in the right place at the right time
  • Allows our field-based carers to view their own rotas and timesheets
  • Last minute changes to rotas are automatically communicated which dramatically reduces processing time.
  • Our office staff can view real-time visit confirmation using secure codes that verify that the care worker is in the service users home.
  • Real-time recording for outcome-based care and reviewing care plans.

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Service User Portal

As a service user you can log into the portal where you are able to view a range of information from personal details, invoices and review outcomes of a visit.

You also have the ability to input your own feedback on the quality of care received ensuring that the quality of care is monitored and preferences for care are taken into consideration.

For more information see People planner mobile technology