Training & Development

We pride ourselves in providing our Care & Support staff with the foundations required to go out and deliver high quality care & support to our service users. We can only continue to provide the highest quality service by ensuring that all our staff members receive the on-going training that they need. Our Care & Support staff attend a comprehensive induction and undertake shadowing with other experienced members of staff before they deliver care & support alone.

The Care Certificate

The Care Certificate is a set of standards that our care workers stick to in their daily working life. It is the new minimum standards that should be covered as part of induction training of new care workers.

The Care Certificate was developed jointly by Skills for Care, Health Education England and Skills for Health. It:

  • applies across social care and health
  • links to National Occupational Standards and units in qualifications
  • covers what is needed to be caring – giving workers a good basis from which they can develop their knowledge and skills.

Who is it for?

The Care Certificate gives everyone the confidence that our workers have the same induction – learning the same skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.

The Care Certificate is the start of the career journey and is only one element of the training and education that will make them ready to practice within their role.

Although the Care Certificate is designed for new staff, it also offers opportunities for existing staff to refresh or improve their knowledge.

The standards

  1. Understand your role
  2. Your personal development
  3. Duty of care
  4. Equality and diversity
  5. Work in a person centred way
  6. Communication
  7. Privacy and dignity
  8. Fluids and nutrition
  9. Awareness of mental health, dementia and learning disabilities
  10. Safeguarding adults
  11. Safeguarding children
  12. Basic life support
  13. Health and safety
  14. Handling information
  15. Infection prevention and control

In addition to the care certificate we offer other mandatory vocational and academic training for our experienced care workers. Management staff members are supported to obtain the appropriate professional qualifications to assist them in their role and to provide the expertise required to run an effective business.

What training do we offer?

  • Dementia Awareness
  • Challenging Behaviour
  • Risk Assessment
  • Care Diploma  – Levels 2,3, 4 & 5
  • Leadership & Management
  • Supervision Skills
  • Personal Development
  • Equality and Inclusion
  • Further Specialist Training as required

We ensure that all staff members have regular training updates throughout their employment with us, but we also identify other areas of training that will enhance staff skills and ultimately provide better services. We provide training around specific conditions such as Dementia, Stroke and End of Life Care. Staff can also be trained in specialised tasks to meet the needs of the individuals that they work with, this can include, artificial feeding and the giving of emergency treatments. All our Care & Support staff members hold, or are in the process of completing their NVQ 2, NVQ 3, or Diploma in Health and Social Care.