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What They Say About Us

Daughter of service user from Moldgreen, Huddersfield
I would like to take this opportunity on behalf of the family to say how grateful we are to everyone that took care of our mum. Mum liked and trusted each of them, as they treated her with care, respect, gentleness and spoke to her, not at or over her. This did not stop after mum was no longer capable of verbally responding. I personally witnessed this on the days when the care team expected mum to be the only one in the house. They chatted to mum from the moment they entered her home. I responded to a comment they made to mum as they signed in one morning. They came rushing into mum’s room smiling then gasping in surprise and joy.

Family of service user from Gledholt, Huddersfield
I just wanted to write and thank you for the wonderful care and attention you gave to my Mum. You were all so kind and thoughtful towards her, never running out of patience or tolerance for her sometimes-demanding ways. Losing her to COVID has been difficult as she was well protected by you all at her house.
COVID-19 also meant that we were not able to visit her or talk effectively with her at the end of her life.
She had a long and very interesting life and will be dearly missed by us all.
Thank you again for all your support and extremely well thought out care of my Mum over the years.

Family of service user from Birkby, Huddersfield
Thank you very much indeed for looking after my Mum. Everyone who came to her home was wonderful and very caring and looked after her with such kindness. As a family, we could not have asked for more and we are extremely grateful.
My 'Mummy', led a full and happy life and we have wonderful memories of her and the times as a family we all spent together. Thank you for all your support.

Family of service user from Dalton, Huddersfield
I just wanted to email to say thank you for the care package that has been put in place for my Mum. My mum and step dad were wary of having carers coming in, but the district nurses knew Mum needed your help. She was fast tracked.
Mum now has 4 carers a day and we could not manage without them. Apart from their dedication and professionalism, they are all so friendly and caring and treat my Mum with the utmost respect.
Mum is on end-of-life care now and it’s a great comfort to know the carers are there every day to look after her.
Thank you.

Gwendoline S (Daughter of Dalton Service User)

“Since Bespoke Care took over the support of my mother I have found things a lot less stressful. They are regular, punctual and consistent, taking a load off my mind. The care staff treat my mum with dignity and respect and have a very good understanding of what her needs are. They are very good at what they do”.

Michelle S (Daughter of Waterloo Service User)

“If like myself in the past you have constantly worries about the care of your loved one, then Bespoke Care will certainly put your mind at ease. Very punctual, kind and caring staff and the managers are attentive listeners and will always give helpful advice. If there is something that I may have over looked (regarding the care of my mother) I find Bespoke Care staff will always pick up on this and we can then work together to put things into place and focus. I think through all the past poor quality care companies my mother and myself have had to endure, Bespoke Care have (in such a short space of time) proved that they indeed should be nationally recognised”.

Jean K (Wife of Birchencliffe Service User)

“Before my husband went into full time nursing care, Diana and her team came in the evenings. My husband is suffering from progressive supranuclear palsy (final stage) and is virtually helpless – sight, speech etc. Their work included preparing him for bed (teeth, wash, transferring him, sterile dressings on peg feed, suprapubic catheter and checking groin, transferring him into bed), all done with loving care”.

Ronald M (Bradley Service User)

“The experience of home care has covered several friends and family members. It now happens that I now need a care service. It is my considered opinion the Bespoke provides a care service that is in the top category and I have been well pleased with their service in all ways”.

John B (Husband of Crosland Moor Service User)

“My wife Joyce passed away on Saturday 6 Sept in front of me and the ladies who came to care for her. The care they gave her was given with love, 4 times a day, to wash, dress her and make her clean and tidy at all times, for her every need. The best care anyone can give”.

Yvonne B (Wife of Lindley Service User)

“Bespoke took over my husbands care package from another agency and have proven to be excellent at delivering the service we require. They are professional but in a warm, friendly manner and understand my husbands care needs”.

Kathleen L (Crosland Moor Service User)

“All the staff are very good, very reliable and provide a very good service. I am very glad that they visit my home to support me. Diane is very helpful and I enjoy their company”.

Sharon S (Daughter of Fartown Service User)

“We are 100% satisfied with the quality of care we are receiving form Bespoke. It is wonderful to know that Mum is in such reliable and caring hands”.

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