How AI is Helping Transform Care and Public Services for the Better

Artificial Intelligence (AI) is quickly becoming one of the most powerful tools we have to improve public services, from tackling fraud to transforming the way people access healthcare. At Bespoke Care, we’re passionate about embracing innovation where it leads to better care outcomes, greater efficiency, and more personalised support for the people we serve.

In this blog, we explore the growing role of AI in improving healthcare systems like the NHS and how it’s helping services like Homecare and Private Care in Huddersfield move forward with confidence.

Smarter Systems, Safer Services

A recent report from the UK Government highlighted the positive role AI is playing in fraud prevention across the public sector. AI systems are now being used to detect patterns and suspicious behaviour in real-time, helping to protect vital resources and ensure services can focus on the people who need them most.

According to the UK Government’s Introduction to AI with a focus on counter fraud, AI’s ability to “recognise patterns at scale” is being used in areas such as benefits systems, local authority grants, and tax, enabling early fraud detection with far greater accuracy than before. This isn’t just about money, it’s about protecting public services so that people continue to receive the support they rely on. As the report explains, “AI can be used as a powerful tool in enhancing the delivery of public services.” Source: gov.uk

Reducing Missed Appointments, Improving Waiting Times

One of the most exciting developments for healthcare has been the NHS’s expansion of AI technology to reduce missed appointments and improve waiting times. In March 2024, NHS England announced a major rollout of AI tools to help identify which patients are most likely to miss their appointments. By using this insight, local NHS services can offer more flexible options, like reminders or easier rebooking, to ensure fewer appointments are wasted.

As the NHS highlights, missed appointments cost the health service millions each year and contribute to longer waiting times. Thanks to AI, “systems can learn from past behaviours” and tailor the response accordingly, ensuring appointments are used efficiently and patients get the care they need when they need it. Source: NHS England

What Does This Mean for Homecare?

AI in healthcare isn't just about hospitals. These innovations offer exciting potential for personal care, award winning care, and homecare in Kirklees as well. With more accurate data and intelligent scheduling tools, private care providers can:

• Reduce wait times for visits and services

• Use resources more effectively

• Offer more responsive and personalised care

• Plan better around client needs and preferences

  
  

As AI tools continue to develop, they may also support things like early detection of health conditions through wearable tech, better medication management, and even assistive technologies for those living independently at home.

A Brighter Future with AI

At Bespoke Care, we believe AI is an opportunity, not a threat. While it can never replace the human touch that lies at the heart of care, AI can support better decisions, safer systems, and more joined-up services. Whether it’s central Huddersfield, the wider Kirklees area, or nationwide systems like the NHS, AI is already helping us build a more resilient and compassionate care sector.

We’re excited about what’s next, and we’re committed to embracing technology where it helps us care better.