Listening, Learning, and Leading: What Our 2025 Staff Survey Told Us

At Bespoke Care & Support Services, we believe that listening to our team is one of the most powerful tools we have. The people who deliver care day in and day out are the heart of everything we do — and their feedback matters. That’s why we recently invited our staff to complete the 2025 Employee Satisfaction Survey. Fourteen members of the team took part, giving us a strong snapshot of how people are feeling, what’s working, and where we can improve.

The results were overwhelmingly positive, with a strong sense of satisfaction, support, and pride running through the responses. Most staff said they are very happy in their roles, with over 70% describing themselves as either very or extremely satisfied. Equally important, nobody reported feeling overwhelmed or unsupported in their day-to-day work — a clear sign that workloads are being managed well, and that staff feel confident and in control.

Work-life balance emerged as one of our strongest areas. Over 71% of respondents rated their current balance as excellent, and the remaining responses were mostly positive, too. This shows that our approach to rota planning, flexibility, and respect for personal time is paying off. In a sector where burnout is a genuine risk, that’s something to be proud of.

Support from senior staff was also highly rated. The vast majority of staff said they feel well supported and receive regular, meaningful supervision. There was a strong sense that people feel listened to by management, with 85.7% of staff saying they feel heard “a great deal.” When asked if they would recommend Bespoke Care to a friend or family member, the same number said yes — a real endorsement of the workplace culture we’ve worked hard to build.

Training is another area where staff feel confident. Every respondent said they had received adequate training to perform their role, and while a few people mentioned interest in refreshers or specialist topics like First Aid, the overall picture is one of competence and clarity. This gives us a great platform to build on with targeted, optional development opportunities.

The only area where responses were more mixed was around the recent pay increase introduced on April 1st. While over a third of staff said they were very satisfied with the new rates, others expressed that although the rise was appreciated, it hasn’t fully kept pace with the cost of living. Most notably, 71.4% of respondents said they would like the rates to be reviewed again in three months’ time — as stated in our wage increase letter. This tells us that staff value open communication and want to see continued progress where possible.

What this survey has confirmed is that we’re on the right track. We have a team who feel respected, supported, and engaged. Retention is strong, morale is high, and the trust between staff and management is clear. At the same time, we know that pay will remain a key area of focus — not just for us, but across the care sector. We’re committed to keeping that conversation open and honest.

Thank you to every team member who took part in the survey. Your feedback directly shapes how we grow and improve as an organisation. We’ll continue to listen, learn, and lead — together.